The client support that you can get from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got some technical problem with a current account. Timely and clear information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual website hosting provider and not from a reseller. When you purchase a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a couple of days so as to have an answer to any kind of question, so your web sites may remain offline for ages. However, a company that offers various means of communication and has a technical support team available all the time will assist you to right away and help you decrease or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
Our shared web hosting plans
offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting solutions before you make a purchase or you're a current customer and you have any question or some problem, you can contact us at any time, which includes weekends and holidays. We have numerous channels to contact us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any issues that require additional time to investigate and handle. Unlike a number of other web hosting providers, our trouble tickets have a warranted maximum reply time of just 1 hour, thus no matter what your issue is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you can take advantage of our 24/7 technical support services even on public holidays. All your sites will be available all the time and so will we. With plenty of connection options, you can choose the most convenient way to get in touch with us and find out about our services in case you do not have an account yet, or request assistance in case you're already our customer. You can call us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour answer time warranty, although it hardly ever takes over 20 min to get assistance no matter the nature of the issue. With our customer and technical support services, we'll be available for you when you need us, not several days after that.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server
through our company, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the USA, the UK and Australia plus a live chat service. If you are an active customer and you require help with a technical issue that requires additional time to analyze or resolve, you can open a support ticket from your billing account or you will be able to send an e-mail and we will handle the issue and send you a reply within one hour. The response time is warranted 24/7, including weekends and holidays, still for the vast majority of problems it takes less than 30 minutes to get assistance. The support service covers the VPS and all pre-installed software it includes, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we supply feature 24/7 support through numerous methods of communication and with a one-hour max answer time warranty. When you want to learn more about the plans or you have any kind of billing or general questions, you can phone one of the local numbers that we have around the world or you could use our live chat service and speak with a live agent. For strictly tech issues that need assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to track a specific issue. The reply time for them rarely surpasses 30 minutes, so that you can forget about having to wait for a full day to get support. The support service is available for all server-related matters, which includes the pre-installed software. In the event that you need support for third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all the plans.