A lot of people who start using their very first web hosting account, or switch companies, normally have questions in regards to how given tasks are done or experience obstacles when setting up various things such as emails, site settings, and so on. This is the reason why, lots of web hosts have compiled documentation with the most frequently asked questions and issues so as to help their clients receive information swiftly and easily. As a result, the customer service staff representatives can concentrate on actual problems that certain clients may be experiencing, since the solution for the minor things will already be available on the Internet and clients can solve them without having to contact the technical support staff. Having comprehensive documentation is vital, particularly for new clients with zero previous experience, since the hosting service entails a vast amount of features and lots of individuals can become confused about what action to take. A good knowledge base can both help you do the tasks that you need and find out how the hosting service functions as a whole.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting plans include an exhaustive knowledge base where you can find information on all the complications that you may come across and their resolutions. You can get to know how to create and manage an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are accurate, but you’re unable to send emails, for example. We have tried our very best to be as exhaustive as possible and to encompass all the available options so as to help you save time and to provide you with different solutions for every issue. The knowledge base contains informational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, while if you would like to check the whole archive of articles, you can visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting plans, will allow you to access the detailed online help documentation that we have compiled for you. The articles contain general information about our services, informational manuals about the various functions that you can access, along with troubleshooting instructions that can help you fix common problems that you may encounter. The topics that we have included encompass virtually everything, from basic things such as how to host a new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a given section of the Control Panel will always be available on the right-hand side of the page that you’re on, whereas the whole article collection is accessible through the all-encompassing Help section.