In case you’ve purchased a hosting plan and you have some queries relating to a given function/feature, or in case you’ve faced a certain challenge and you require help, you should be able to contact the respective help desk team. All web hosts deploy a ticketing system no matter if they offer other ways of contacting them aside from it or not, due to the fact that the quickest way to fix an issue most often is to send a ticket. This model of correspondence makes the replies exchanged by both sides simple to follow and enables the help desk staff representatives to escalate the case if, for example, a server administrator has to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will need to use no less than 2 different accounts to touch base with the help desk staff and to actually administer the hosting space. Incessantly switching between different accounts could often be a bore, not to mention the fact that it takes quite a while for the vast majority of hosting providers to process the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we’re using for our shared web hosting plans isn’t separate from the hosting account. It is part of our all-in-one Hepsia Control Panel and you’ll be able to visit it at any particular moment with only a few clicks, without the need to leave your web hosting account. The ticketing system features a quick-search box, which will help you trace de facto any support ticket that you’ve posted in the past, if required. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to tackle a given problem even before you actually post a ticket. The ticket response time is no more than 1 hour, which implies that you can obtain swift assistance at any particular moment and in case our help desk staff advises you to do something in your hosting account, you can do it immediately without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more efficient to manage everything in one place, so we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which is offered with each semi-dedicated server account. This will enable you to handle the communication with our technical support staff together with your disk space, which suggests that you won’t have to memorize additional sign-on credentials for another admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with less than a couple of mouse clicks while you’re browsing the files within your account. On top of that, you can search through older tickets using a clever search box or take a look at applicable knowledgebase articles, which contain solutions to common problems. The inbuilt ticketing system is monitored 24/7/365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you.