When your web hosting supplier provides live chat support, you are able to talk to a representative live and find out useful info or get an issue resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you need just a computer with access to the web, so you will not pay any rates when you're in a different country or state. Furthermore, it will be a lot easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side over the phone. The real-time chat is also a quicker option to contact your hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble needs a little more time to be resolved, you are able to do something different while you wait for support on the live chat, therefore you won't lose time - something that's impossible in case you're on the phone.