When your web hosting supplier provides live chat support, you are able to talk to a representative live and find out useful info or get an issue resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you need just a computer with access to the web, so you will not pay any rates when you're in a different country or state. Furthermore, it will be a lot easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side over the phone. The real-time chat is also a quicker option to contact your hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble needs a little more time to be resolved, you are able to do something different while you wait for support on the live chat, therefore you won't lose time - something that's impossible in case you're on the phone.
Live Chat Support in Shared Web Hosting
Along with the telephone and ticket support, we provide live chat support too. You are able to contact us every day, which includes holidays and weekends, and we will give you more info about the shared web hosting plans that we supply if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for solely tech issues you'll need to open a trouble ticket to the technical support team, because such issues will need extra time to be resolved, you can still get in touch with us through the live chat for some technical details. For instance, we will assist you to set up an email address in your email client or troubleshoot numerous issues, saving you lots of time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, therefore when you have any questions about our Linux semi-dedicated hosting plans, you'll be able to contact our customer support team at any moment regardless if you have already acquired your account or not. Generally, the chat service is for billing, pre-sales and general questions and troubles, still we are able to help you with various tech questions too. We can help you choose the optimal plan for your sites if you do not have an account yet, we can reply any billing questions or issues you may have or we can help you with installing your new email address on your computer or smart phone - all the aforementioned will be done in a timely manner since our live chat service is accessible all the time, every single day. Every time you want support, you're able to talk with a representative and save a long time.