If you ever have any queries related to your web hosting account or if you face a problem with your websites, you’ll need to touch base with the respective web hosting company’s technical support team. It may not matter how fast they will reply when you've got a generic enquiry, but an issue such as a mishandled web app update, for example, may result in your site becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperative. If you offer goods or services online, any downtime will influence your site damagingly and you can lose existing or potential clients. Many web hosting providers, chiefly resellers, respond to tickets and e-mails within twenty four hours, but in the online sphere that is way too long, as visitors will scarcely ever go back to a site that is not working properly for a prolonged time interval.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting plans
come with a 1-hour reply guarantee, which implies that no matter what query or problem you might have, we’ll always be there to help you. As it is, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our help desk staff representatives are available 24/7, even on national holidays and weekends, which implies that you will receive quick assistance whenever you need it. We realize precisely how expensive time can be, so by the time we answer your email or support ticket, we will have explored the matter and, if we haven’t discovered a solution, we will supply you with more details on what you need to do on your end, when the case demands it. With our support services, you can be sure that there will be somebody to lend you a hand straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a customer support ticket from your web hosting Control Panel or write an email related to your semi-dedicated server
, you will have a response within no more than one hour. You can contact us whenever you like in regard to general, technical or billing issues and due to the fact that we are on duty 24 hours a day, you’ll always get help in no time. Based on the particular question or issue, we will supply you with more details, fix the problem if it’s been caused by something that is within our reach or tell you what to do on your end if you need to modify a specific setting for a web-based app that we don’t have access to. You can forget about waiting for an entire day for each single response. The fact is, in most cases we respond to tickets and emails within no more than twenty-twenty five minutes.