Despite the fact that this is not the keyfactor to distinguish a reliable shared web hosting company from a bad one and a reseller from an actual provider, being able to call and speak with a live person is an indicator that you aren't working with a one-person service provider and that you can reach someone if you need help. The telephone support for website hosting services may vary from standard to dedicated, thus the problems that can be resolved with a call vary based on the supplier. In the general case, these matters are more basic and include billing or 1st level technical issues since more complex matters usually require a support ticket where both you and the system administrators can track what's going on with a given situation. Nevertheless, being able to call your supplier will save you lots of time and efforts for the countless small things which will eventually show up when you manage your web hosting account.
Phone Support in Shared Web Hosting
As we have live phone support 14 hours every day, you are able to get in touch with us and speak with one of our customer support agents to get more info about the shared web hosting plans that we offer and make sure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on as many as 3 different continents so that you will be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you can call us about general and billing matters, or even about some tech matters. If the trouble is strictly technical or it can take more time to analyze, you'll have to employ our ticketing system, that will enable both you and our tech support team to monitor the information given by both sides.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you want to find out more about our packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical issues could need a support ticket so as to give time to our technical support crew to analyze, we'll help you with many tech questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we also have a global number where you'll be able to contact us.