Technical Support Channels
A One–Hour Response Time Guarantee
We provide a 1–hour response warranty for every trouble ticket or email that you submit to the help desk support staff. We’ll rapidly reply to all general enquiries and forward the matter to our server admins in case additional assistance is needed. If you take advantage of our Managed Servers package, we will carry out any of the included server administration services at a time that has been agreed upon in advance.
An Outstanding Tech Support Service
Our technical support team will be at your disposal 24/7 should you need help with the Web Site Control Panel or with any of the apps that we have pre–installed for you on the server. What is more if you require assistance tackling the routine admin tasks on your server, you can take a glance at our Managed Servers package, which includes backup disk storage space, Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
We have provided the Web Site Control Panel with an in–depth knowledgebase, which includes in–depth explanations of its features and functions. Additionally, we have shot detailed video tutorials that will further disclose to you how to carry out a certain action or troubleshoot a frequently experienced problem. All the educational articles and the tutorial video clips are easily reachable from each Web Site Control Panel section via the Help and Videos buttons situated in the upper right corner.