1 hour ticket response
Prompt assistance is our most essential objective and that’s why we’ve got a team of knowledgeable support engineers who are prepared to provide a rapid solution to any question that you might possibly have. Just open your support ticket from your Web Site Control Panel and we’ll respond back to you within one hour at the latest. Actually, we strive hard and aim for a 20–minute trouble ticket response time.
A Topflight Technical Support Service
Our customer support engineers have substantial experience in the shared web hosting plans arena and are skillful enough to supply a prompt answer to your problem. If, however, the issue at hand is not within the competence of a client support engineer, the trouble ticket will be forwarded to a programmer or administrator for further investigation.
An Easy–to–Browse Help Center
Built into the Web Site Control Panel is an easy–to–browse Help section, which features different sources of information. You can search through a constantly updated knowledgebase featuring web hosting account management articles and website management articles, watch our how–to video tutorials or consult the F.A.Q. library.