Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Solution Warranty

  • Our group of technicians will do their best to respond to your assistance demands in up to 1 hour. If, however, the trouble you have encountered demands aid from our Admin =Department,= we’ll address the ticket to the technician on shift and will submit a note to inform you.

  • Top quality support service

  • Professional Client Assist Service

  • We will offer you 24x7 client support via a lightning fast ticket platform incorporated into your Control Panel. You’ll be able to write to us whenever you want about any of the packages that come pre–installed on the virtual server, including the selected Linux OS version, the server management panel and our custom designed Web Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Web Site Control Panel that comes 100% free with your VPS offers you an inbuilt articles base. You’ll see an array of in–depth how–to posts and a number of step by step video training materials that present all the important website administration tasks. You can use them by clicking the Help or Video control keys in the upper right corner of each Control Panel section.